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Tracking Order and Q & A

Tracking Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Q & A

Q1：What currency are prices shown in?

The default currency is US dollars and the language is English. If you need to change the currency and language, you can switch the language and currency through the icons in the upper left corner of the web page.

Q2. How can I choose the right size?

Products from different categories may have different size measurements. We highly advise you to carefully review the size chart provided on each product's page and refer to the detailed measurements to select an appropriate size.

Q3. Where are the products shipped from?

Your orders will be shipped from one of our warehouses located in the US, EU, or Asia. The specific warehouse will depend on the availability of stock and your delivery address.

Q4. Can you ship the order in one package?

Items are prepared by different warehouses on our website, so they might be shipped separately. The good news is that there won't be any extra shipping fees for separate shipments. We appreciate your understanding in this matter.

Q5. When will I receive my order?

Typically, you are expected to receive your package in 3-7 business days with express or 7-13 business days with Standard shipping. Some countries may take 15-30 days to deliver. Please get more details in the Shipping & Delivery.

Q6. Why hasn't my package's tracking information been updated for a few days?

One of the most common reasons is that the package is being held by customs for inspection. Please do not worry, the tracking information will resume updating after release from the custom.

Q7. How do I request a return?

We accept return applications within 30 days from the date of receipt. You can initiate the return process through Return Request. * Instructions: 1. Put in your order Email Address & Order Number 2. Confirm the item(s) you wish to return. 3. Click the "return" button, fill in the reason for the return, and submit your request.

Q8. Should I pay for the return shipping fee?

Yes, customers are responsible for the return shipping fee. We kindly recommend you carefully check the size information and confirm all your order details before placing the order.

Q9. What should I do if the Item I received is damaged or defective?

Please contact our Customer Service and send us clear photos showing the damaged items. We will definitely deal with your problem properly.